Video story | improving patient experience at the Northern Hospital's new intensive care unit

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Hospitals, Melbourne

Improving patient experience at the Northern Hospital's new intensive care unit

10 September 2019

Northern Hospital's new state-of-the-art ICU forms part of a massive $162.7 million expansion designed to meet growing demand in the outer north.

In this video Dr Anthony Cross explains how the new intensive care unit at Northern Hospital has improved patient experience and made it easier for clinicians to care for their patients.

Learn more about the Northern Hospital expansion via our dedicated project page.

Video transcript

"The patients who come to the intensive care unit are the sickest patients in the community at the time, so it’s important they are cared for in a state-of-the-art unit.

And I think in the development of the Northern Hospital intensive care unit we really have been able to put a lot of features in which enable us to give the highest quality, safest care that the patients of our community deserve and require.

Being in an intensive care unit where’s there is noise and light and action 24 hours a day, seven days a week – it’s a bit like jetlag – on steroids. We know that we can decrease that by trying to replicate a normal environment as much as possible.

So one of the features that people like about this is the switchable film on the windows which allows us to change the windows from opaque to completely transparent, so the patient can look outside and see what’s going on in the world.

The other thing is sound control. We need it to be quiet at night so that the patients can sleep. All those things contribute to a more speedy and more complete recovery.

From a clinician’s point of view, the intensive care unit is set up around a central staff area such that all the bays have good visibility such that staff outside the bay can see into the room to see what’s going on and render assistance if necessary.

We need fully-functioning ICUs like this with a lot of infrastructure in it to support all the other things that go along with caring for critically ill patients."

Dr Anthony Cross, Director ICU, Northern Hospital